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- We Value your feedback
We Value your feedback
We Value your feedback
At Nations Trust Bank we are committed to ensure that our product and services live up to the expectations of our customers who have entrusted their financial needs to us. If you have had an unsatisfactory service experience or feel that your suggestions will help us improve the quality of our service. Please tell us about it. You may follow one of the below options to reach us
Investor Relation Officer
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The Manager Customer Experience
Nations Trust Bank
Head Office.
46/58, Nawam Mawatha, Colombo 02.
Email us on:
Call our 24/7 hotline on:
Submit the form at the bottom of the page
This is how we resolve your complaints
- Step 1: Reach us through any of our above touch points to place a formal complaint and obtain your complaint reference number from our representatives.
- Step 2: Reach us through any of our above touch points to place a formal complaint and obtain your complaint reference number from our representatives.
- Step 3: Document all details related to your complaint, including dates, times, and any correspondence you've had with our team.
- Step 4: Submit any additional evidence or supporting documents that may strengthen your case to our representatives.
- Step 5: Allow us a few business days to investigate your complaint thoroughly and prepare a response for you.
- Step 6: Review our response carefully and reach out again if further clarification or discussion is needed.
Contact details of the Financial Ombudsman:
Branch Name
Contact details of the Financial Ombudsman:
Branch Name